ON A ROLL

📜 Terms and Conditions
Gizzelle – On A Roll
(Vibecast ApS)

Welcome toGizzelle – On A Roll sushi webshop for takeaway. This page details the T&C (Terms and Conditions) of using our online restaurant takeaway webshop under our company Vibecast ApS – clarifying pricing, payment options, delivery protocols, rights to complaints and withdrawals, and our privacy commitments to ensure transparency and trust.

General Information

Our website address is: https://onaroll.dk
Restaurant name: Gizzelle – On A Roll
Company name: Vibecast ApS
Address: Bremensgade 3, st. th.
Postal code and City: 2300 Copenhagen S
CVR number: 44608332
Phone: 31884717
Email: hey@onaroll.dk
Google Maps: https://maps.app.goo.gl/vtCPztUe2MhVD1MJ7

The above contact information above has been updated on 1st of December 2025 and might be prone to changes in the future.

Opening Hours

Monday – Thursday: 16:00 – 20:00
Friday – Sunday: 12:00 – 21:00

We strive to be open within the above opening hours. However, the opening hours are subject to changes and can differ from day-to-day. Moreover, these hours can differ in special days or unforeseen events.

Prices

At Gizzelle – On A Roll (Vibecast ApS) all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items. Special discounts and prices are only indicative and we reserve our right to withdraw any offers and discounts from the website. Prices can be reflected our our menu and shop under https://onaroll.dk/shop and the prices can differ upon checkout of order due to delivery fee or other type of discounts additions.

Payment

Vibecast ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, or Bank transfer through a payment gateway. As we are a restaurant takeaway we offer pick-up or delivery in the same day we capture payments immediately to reduce risks of cancellations or no-shows. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items. Other payment agreements can be established by a case-by-case basis.

Delivery

Vibecast ApS strives to process and ship / deliver orders as soon as possible for orders in the same day within our opening hours (stipulated above in the Opening Hours section).

We only ship and delivery around Greater Copenhagen, Denmark. Shipping of takeaway orders prices start from DKK 49 and can increase based on distance from the shop and order size. Goods will be delivered to the delivery address specified when ordering within our area coverage. For custom orders, best to call and arrange a special delivery address. Moreover, products can be picked up in our store on Bremensgade 3, 2300 Copenhagen S @ Gizzelle – On A Roll – Sushi in Amager.

Right of complaint
(Reklamationsret)

For Food and Takeaway Services:

As per the Danish Sales Act (Købeloven), if the food or service delivered by Vibecast ApS has a defect, such as being incorrect, spoiled, or containing foreign objects, you have a right to complain.

  • The right of complaint applies to defects that were present at the time of pickup or delivery.
  • You must complain immediately or within a very short time after you discover the defect/fault, as the nature of food means the fault must be verified while fresh. Complaints regarding the quality of food that are not made shortly after delivery/pickup may be rejected.
  • In case of a valid complaint, you can be offered a replacement of the specific faulty item, a price reduction, or a full refund for the faulty item, depending on the specific situation.
  • The complaint does not apply to errors or damage caused by incorrect handling of the food after delivery (e.g., incorrect storage or reheating).

Vibecast ApS will cover any necessary return costs (if applicable, e.g., for a wrong order) to a reasonable extent. You must complain within a “reasonable time” after you have discovered the defect/fault. When returning, complaints and exercising the right of withdrawal, come to our store at our address or use our Contact page for this purpose https://onaroll.dk/contact.

Vibecast ApS
Bremensgade 3, st. th.
2300 Copenhagen S

Right of Complaint (Reklamationsret)

This section applies to defects in the food, beverages, or other services delivered.

1.1. Scope and Duration

According to the Danish Sales Act (Købeloven), you have a right to complain about defects that were present at the time of pickup or delivery.

  • For Food and Takeaway Services: The right of complaint applies if the food or service is demonstrably faulty (e.g., incorrect, spoiled, or contains foreign objects) at the time of delivery/pickup.
  • For Durable Goods (Merchandise): A 2-year right of complaint applies to defects in material and/or manufacturing.

1.2. Time Limit for Complaint

You must complain within a “reasonable time” after you have discovered the defect or fault.

  • For Food/Perishable Items: Due to the nature of food, “reasonable time” is interpreted very strictly. You must complain immediately or within a very short time after you discover the fault so that the fault can be verified while the item is still fresh. Complaints regarding food quality made long after delivery/pickup may be rejected.
  • For Durable Goods: The general rule applies: You must complain within a reasonable time, which is usually considered within two months of discovery.

1.3. Remedies (What we offer)

In the case of a valid complaint, depending on the specific situation, you can be offered:

  • For Food/Services: A replacement of the specific faulty item, a price reduction, or a full refund for the faulty item. Repair or exchange is generally not applicable to food.
  • For Durable Goods: Repair, exchange, price reduction, or refund.

1.4. Exceptions

The right of complaint does not apply to errors or damage caused by incorrect handling of the product/service after delivery (e.g., incorrect storage, reheating, or normal wear and tear).

1.5. Return Costs

Vibecast ApS will cover return costs (if applicable, e.g., returning a wrong item) to a reasonable extent.

2. Right of Withdrawal and Returns (Fortrydelsesret)

2.1. Right of Withdrawal for Food and Perishable Goods

There is NO right of withdrawal (14-day right of return/cancellation) for the purchase of food, beverages, and other goods intended for current consumption in the household, which are delivered to the consumer’s home/residence. This is based on Section 18, subsection 2, no. 4 of the Danish Consumer Contracts Act (Forbrugeraftaleloven).

Once the order preparation has begun, the order cannot be cancelled or refunded under the right of withdrawal.

2.2. Right of Withdrawal for Durable Goods (Merchandise/Equipment)

For physical, durable items (e.g., T-shirts, mugs, equipment) purchased through our webshop, there is a 14-day full right of withdrawal from the day you receive the item.

2.2.1. Exceptions (Tickets/Events)

The purchase of tickets for events or event-related additional products such as food tickets, accommodation, transport, etc., is not covered by the right of withdrawal (cf. Act on Certain Consumer Agreements). If an event is cancelled, the ticket price will be refunded.

2.2.2. Exercising the Right of Withdrawal

The period is calculated from the day you, or a third party chosen by you (excluding the carrier), physically receive the item.

You must notify us of your withdrawal no later than 14 days after the purchase by email to hey@vibecast.dk. In the notification, you must clearly indicate that you wish to exercise your right of withdrawal.

2.2.3. Return of Durable Goods

You must return the order without undue delay, and no later than 14 days after you have notified us of your withdrawal.

  • Costs: You must bear the direct costs of returning the goods yourself.
  • Packaging: When returning the goods, you are responsible for ensuring that they are properly packaged.
  • Risk: You bear the risk of the goods from the time of delivery until we have received them back.
  • We do not accept parcels sent cash on delivery (COD).

2.2.4. Condition of the Item upon Return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. You can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of return.

2.3. Refund (For Durable Goods)

If you cancel the purchase of a durable item, you will receive the amount you have paid back.

  • Deduction: In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
  • Timing: All payments received from you, including delivery costs (except for additional costs resulting from your choice of a different form of delivery than the cheapest standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal.
  • Method: Repayment will be made using the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
  • We may withhold the refund until we have received the goods back, or until you have provided documentation of having returned them.
  • If it is a refund, please include bank or transaction information in the form of registration number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund. You can use our Contact page for this purpose https://onaroll.dk/contact.

In-Store Pickup

On our webshop, it is possible to choose to pick up our products in our store/restaurant.

  • For Food/Takeaway: The risk and responsibility for the food/item transfer to you at the time of pickup. The short complaint period applies from this moment.
  • For Other Items: Since the item is picked up physically, the same terms and conditions apply as when you shop physically in our store, while maintaining the consumer protection rules for remote sales that applied to the online reservation/purchase.

Goods excluded from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
– Goods that are manufactured according to the consumer’s specifications or have been given a clear personal touch.
– Sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.
– Goods that, due to their nature, are inextricably mixed with others upon delivery.
– Goods where the seal has been broken.
– Non-financial services provided, if the provision of the service has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal ceases when the service has been fully performed.
– Delivery of digital content that is not supplied on a physical medium, if the provision has begun with the consumer’s prior express consent and acknowledgement that he thereby loses his right of withdrawal.
– Newspapers, periodicals or magazines, however, excluding subscription agreements for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or expire quickly. – Tickets or event-related products such as meal tickets, booking of transport or accommodation, etc.

Complaints options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to: The Danish Competition and Consumer Authority’s Center for Complaints Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission’s online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA

If you submit a complaint here, you must provide our email address: hey@onaroll.dk

Alcohol

According to Danish law, the person must be at least 18 years old to purchase alcohol above 16.50%. For the purchase of alcohol below 16.50%, the person must be at least 16 years old. We reserve the right to ask for a valid photo ID as proof of age in case of doubt.

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Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the goods to you, and to be able to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Vibecast ApS . Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user. Use or Contact form or by sending us an email at hey@onaroll.dk